Field Services + Support


Not only do we keep the line moving, we make the line more efficient, more profitable, more trusted and safer. Well beyond installation, you can count on us to keep your systems running through our lifecycle support.

The Magnum Systems team understands your facility needs to be operational every time you turn your systems on. Although our equipment and systems are designed to work every day, bearings fail, belts wear out, and programming malfunctions.

Our team works to efficiently handle any on-site challenges you encounter. From the installation and start-up phases to preventative maintenance and technical support, trust our certified technicians to ensure your bulk material automation solution works efficiently for years to come.

FOR TECHNICAL SUPPORT OR FIELD SERVICE CALL

(844) 281-4349

Call the number above to speak with pro technical support (available Monday-Friday 7:30 a.m. to 4:30 p.m. CST), and schedule onsite service for your system.

Standard Field Service Rates >

MAGNUM SYSTEMS OFFERS THE FOLLOWING FIELD SERVICES:

 

Technical Support:

•   Phone
•   Email
•   On-Site Visit

On Site Visit:

•   Mechanical and Electrical Troubleshooting
•   Equipment Calibration
•   Equipment Repair and Replace Parts
•   PLC Programming

Installation:

Magnum Systems will work as your GC on large system projects and will partner with subcontractors to ensure all equipment is installed correctly and efficiently.
•   Mechanical and Electrical Installation
•   Steel and Silo Erection
•   Convey Line Runs
•   Equipment Setting
•   Rigging

Start-Up and Commissioning:

•   New Equipment Set Up and Calibration
•   On-Site Programming to Application Specifications
•   Operator Training
•   PLC Programing

For an electronic copy of Operation & Maintenance Manuals you can refer to the links below. You can also visit our YouTube channel where we have instructional videos and tips. 

Pneumatic Conveying Equipment Resources >

Packaging Equipment Resources >

How else can we help?







     

       

    HOW CAN WE HELP YOU?

    Let our customer support and sales representatives help answer any of your questions